This privacy policy sets out how QUAD Roller Skate Shop uses and protects any information that you give QUAD Roller Skate Shop when you use this website. QUAD Roller Skate Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. QUAD Roller Skate Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Last update May 23rd 2018.

What we collect

We may collect the following information:

  • name
  • contact information including email address, not phone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or mail. We may use the information to customise the website according to your interests.

Partners and third parties we pass on data to

To comply with legal requirements, we are obliged in certain cases to forward your personal data to third parties. For example, if there is suspicion of a criminal offense or misuse of our website we will forward your data to the law enforcement agency. Otherwise your data is stored solely in our database and on our servers (based in Germany). This does not apply to our service partners who require data for order handling or services you chose such as:

  • Deutsche Post DHL (German Mail)
  • The mail company in your home country
  • PayPal - in case you chose to make a payment via PayPal or if you want to pay via credit card
  • Magento for processing orders through our Webshop
  • Zopim - if you chose to use our Live Chat
  • Google - in case you chose to find us on Google Maps
  • Facebook - if you chose to follow us on Facebook
  • Twitter - if you chose to follow us on Twitter
  • The amount of data transferred is limited to the minimum required.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. QUAD Roller Skate Shop has it`s own server located in Germany. Your information is deleted as soon as it is no longer needed.

Protection of minors

Persons under the age of 18 years should not transfer any personal data to us without the consent of their parents or guardian. We do not request personal data from children and teenagers. We do not consciously collect any such data or transfer it to third parties.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you enter our website the first time, you will be asked to accept or decline cookies. You can also use our services without cookies.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system immediately.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We do not use Google Analytics or other tracking codes.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to, calling or emailing us at:
  • QUAD Roller Skate Shop, Karl-Marx-Platz 6, 12043 Berlin, Germany
  • Phone: +49 (0) 30 857 17778

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

  • You may request details of personal information which we hold about you under the EU Datenschutzverordnung (EU DSGVO)
  • You may request a copy of the information held on you
  • If you believe that any information we are holding on you is incorrect or incomplete, or if you want your information to be deleted, please get in touch with us immediately:
  • QUAD Roller Skate Shop, Karl-Marx-Platz 6, 12043 Berlin, Germany
  • Phone: +49 (0) 30 857 17778
  • All requests will be served promptly, within one month longest. All requests are free of charge.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Responsible for the privacy policy on this website

  • QUAD Roller Skate Shop
  • Andrea Hulbert & Molly Stenzel
  • Karl-Marx.Platz 6
  • 12043 Berlin
  • Germany
  • Phone: +49 (0) 30 857 17778
  • E-Mail: